Refund policy

Returns and Refunds Policy

PREAMBLE

This policy governs the right of withdrawal and refunds for purchases made on the website https://elexonik.com/ (Site) and forms an integral part of the General Terms of Sale, whose defined terms (including Consumer, Professional, Product, Total Amount Due) apply.

Seller details: NAVOMAT S.R.L, Viale della regione 40 C 42 B – 93100 Caltanissetta (CL), Caltanissetta Chamber of Commerce, VAT no. 02151340854, R.E.A.: REA CL-122798, Telephone: +39 380 637 4515, Email: info@elexonik.com (Seller).

Art. 7 Right of withdrawal

7.1 Users are invited to read this article with particular attention, as it governs the right of withdrawal.

7.2 The right of withdrawal is the Consumer’s right to terminate the purchase contract without being obliged to give a reason. If you have purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set out in this Article 7. If there are no exceptions to the right of withdrawal, this Article 7 applies in full.

7.3 If you are a Consumer (and where none of the exceptions provided for in this article apply), you have the right to withdraw from the contract for the purchase of the Product without giving any reason and without bearing any costs other than those provided for in this article, within fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

• in the case of an order for a single Product, from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the Products;
• in the case of a Multiple Order with separate deliveries, from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the last Product; or
• in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the last lot or piece.

7.4 To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw before the Withdrawal Period expires. To this end, you may write to the Seller at the contact details given in the Preamble, or use the contact form, if any, on the Site. You have exercised your right of withdrawal within the Withdrawal Period if the communication concerning the exercise of the right of withdrawal is sent by you before the Withdrawal Period expires.

7.5 Unless otherwise agreed, the direct costs of returning the Products are borne by the Consumer, as is responsibility for their transport. If the right of withdrawal is exercised, the Product must be delivered to the Seller’s premises, or to a different address communicated by the Seller.

7.6 Where withdrawal applies, the Seller will refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment method used for the initial transaction. If the Products were shipped using a carrier chosen by the Consumer and at the Consumer’s expense, the Seller may withhold the refund until receipt of the Products or until the Consumer has demonstrated that the Products have been sent back, whichever is earlier.

7.7 The Consumer is liable only for any diminished value of the goods resulting from handling of the Product other than what is necessary to establish its nature, characteristics and functioning. The Product must in any case be kept, handled and inspected with normal care and returned intact, complete in every part, perfectly functioning, together with all accessories and instruction sheets, with identification tags, labels and the single-use seal, where present, still attached to the Product and intact and untampered with, and perfectly suitable for its intended use and free of signs of wear or dirt. Furthermore, withdrawal applies to the Product in its entirety. It therefore cannot be exercised in respect of parts and/or accessories of the Product.

7.8 If the Product for which withdrawal has been exercised has suffered a diminution in value resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the refund an amount equal to that diminution in value. The Seller will notify this circumstance and the resulting reduced refund amount, providing, if the refund has already been paid, the bank details for payment of the amount owed by the user because of the diminution in value of the Product. If withdrawal has not been exercised in accordance with the applicable law, it will not result in termination of the contract and, consequently, will not entitle you to any refund.

7.9 This article governs a very important area relating to return costs in the event of withdrawal. In light of the above, the Seller considers it appropriate to point out that the costs of returning the Product will be borne by you and are your responsibility.

Products must be returned to the address given in the “Seller details” section in the Preamble or to the address communicated by the Seller from time to time.

7.10 Without prejudice to the right of withdrawal, where applicable, and the rights provided by the legal guarantee of conformity, the customer cannot request replacement of the Product. Regardless of the law in force in the countries of destination, the right of withdrawal and any exclusion thereof will be governed by the provisions of the preceding articles, including with regard to customers resident in non-EU countries.

7.11 For Products not available in stock ordered through Quick Quote (Articles 3.6 to 3.10 of the General Terms of Sale), from the moment the Offer is accepted the order is immediately transmitted to the supplier and cannot be modified or cancelled; the Product, ordered specifically for the customer, cannot be returned or replaced, nor can a refund of the price be requested. The provisions of Article 3.6 of the General Terms of Sale in relation to Consumers, and the rights arising from the guarantee in the event of defects or lack of conformity or delivery of a Product different from that indicated in the Offer, remain unaffected.